INSTAR gift certificate

FAQ

How is the certificate used?

At registration for a course, workshop, webinar, pass or recording, enter the certificate code. Discounts apply first, then the certificate pays the rest.

How long is it valid?

12 months from the purchase date. The expiry date is printed on the certificate and in the email.

Can it be used in parts?

Yes. If the order is smaller than the amount, the rest stays on the certificate until it expires. If larger, pay the difference by card.

Can I get a refund for a certificate?

Refunds are made only to the buyer (never to the recipient or holder) within 14 calendar days from the payment date. If the certificate is unused, we refund the full amount. If it has already paid for a course, workshop or pass, a refund is possible only before that course starts: the registration is cancelled and the buyer gets back the amount paid. After 14 days or once the course has started there is no refund, and otherwise the certificate cannot be exchanged for cash. To request a refund, the buyer emails the administration at info@in-star.com.ua. Refunds are processed manually by our accountant and go back by the original payment method. Full terms: clause 7.15 of the Public Offer, in-star.com.ua/en/public-offer. Read the Public Offer

Can I buy it without a recipient name?

Yes. Choose "Send only to me": the certificate is unnamed and only you receive the email with the PDF. The balance is checked with the code and your email.