Public Offer / Terms of Service

IN-STAR LLC · Registration code: 36185520 · Version of 9 November 2026. Terms applicable to orders created on or after 1 January 2027 are marked separately; orders created earlier are performed under the terms of the previous version.

Dear user of the INSTAR website and LMS platform: by using the INSTAR website (in-star.com.ua, in-star.eu and related domains), including purchasing educational services, submitting applications or registration forms, you confirm your full agreement with all conditions of this Public Offer. This constitutes a binding agreement between IN-STAR LLC and you. In case of disagreement with any terms, you must refrain from using INSTAR services.

1. Terms and definitions

• 1.1 Acceptance - full and unconditional acceptance of this Public Offer by using the INSTAR website, registering for an Event, or making a payment.
• 1.2 Website - the set of software and hardware under the domains in-star.com.ua, in-star.eu and instar.moodlecloud.com, providing access to information, services and events.
• 1.3 Access to Event - an email from INSTAR containing access details (URL, access code) for a specific Event.
• 1.4 Event / Course - thematic trainings, workshops, seminars, certification preparation programs, conferences, master classes, or online consultations organized by INSTAR.
• 1.5 Session - a single scheduled meeting within an Event or Course.
• 1.6 Application - the User's expression of intent to participate in a specific Event, submitted through the website.
• 1.7 User / Participant - a person who has accepted this Public Offer.
• 1.8 Account - authentication and personal data of the User stored on the website.
• 1.9 Personal Page - an internet page created for the User upon registration.
• 1.10 Personal data - reliable, complete information voluntarily provided by the User.
• 1.11 Payment System - payment organization (currently WayForPay).
• 1.12 Consultant / Instructor - author of and/or person responsible for conducting an Event.
• 1.13 PDU - Professional Development Unit issued by INSTAR as a PMI Authorized Training Partner.
• 1.14 PMI ATP - INSTAR's status as a PMI Authorized Training Partner.
• 1.15 Package - an option of participation in a certification preparation course: "Course", "Certification" or "All inclusive". The contents of each Package are stated on the course page.
• 1.16 Individual Session - participation in one or more Sessions of a practical course without purchasing the entire course.
• 1.17 "Course + application" - an option of a practical course that additionally includes 2 individual 45-minute sessions with the trainer on the Participant's real project, together with written feedback.
• 1.18 Pass - a prepaid set of credits for participation in workshops of the "Irreplaceable Core" series.
• 1.19 Recording - a video recording of a delivered Event or Session.

2. Subject and general conditions

2.1 This document is an official public offer containing all essential terms under which IN-STAR LLC provides services to Users.

2.2 INSTAR provides access to the website and Events; the User agrees to use INSTAR's services in accordance with this Offer.

2.3 Using the website is full and unconditional acceptance of this Offer.

2.4 INSTAR's website hosts Events, course information, and materials related to project management, AI-era management consulting, and PMI certification.

2.5 The schedule, number, duration, and cost of Events may be updated on the website in real time.

2.6 The User agrees that the terms of this Offer may be changed by INSTAR by posting the current version on the website.

3. Website usage

3.1 The User must read these terms before registering. Registration constitutes full acceptance.

3.2 By registering, the User permits INSTAR to process their personal data as described in Section 8.

3.3 The User may not transfer login and password to third parties and is fully responsible for their security.

3.4 If unauthorized access is discovered, the User must notify INSTAR immediately.

3.5 INSTAR never requests payment card PIN codes or passwords via the website or email. Any such request should be treated as fraudulent.

3.6 If the User loses authentication data, recovery may be requested via info@in-star.com.ua with full name and account login.

3.7 Activities and information materials are provided 'as is' and 'as available'. INSTAR does not warrant uninterrupted availability.

3.8 INSTAR does not guarantee specific exam results, employment outcomes, salary changes, or other results beyond delivery of the agreed service.

4. User rights and obligations

4.1 User rights

4.1.1 Use the website, obtain information about Events, and participate in Events upon registration and payment.

4.1.2 Receive PDUs and a certificate upon successful completion of an Event (where applicable).

4.1.3 Refuse participation under the conditions of Section 7.

4.1.4 EU consumers enjoy all applicable consumer rights under EU law in their country of residence, in addition to rights under Ukrainian law.

4.2 User obligations

4.2.1 Provide accurate and complete information during registration.

4.2.2 Not reproduce, copy, sell or use INSTAR course materials for any purpose other than personal professional development.

4.2.3 Maintain personal equipment and communication channels in good working order.

4.2.4 Pay the full cost of Event participation independently or through an authorized third party.

4.2.5 Refrain from prohibited actions including:

• (a) posting content that violates Ukrainian or international law, contains threats, obscene language, discrimination, or incitement to violence;
• (b) reproducing, distributing or selling Event materials for commercial purposes;
• (c) sharing account credentials or Event access links with third parties;
• (d) impersonating other persons or falsifying registration information;
• (e) uploading malware or any malicious code;
• (f) recording live sessions without INSTAR's explicit written permission;
• (g) sending spam or unauthorized promotional materials to other Users.

4.2.6 The User bears full responsibility for information posted or communicated through the website.

4.2.7 By submitting any registration or application, the User confirms that all information provided is accurate, truthful, and complete. If any submitted data is proven incorrect, unverifiable, or cannot be validated — including but not limited to the PMI ID — INSTAR may suspect that the incorrect submission was made with malicious intent rather than by mistake, and reserves the right to refuse service and/or terminate the agreement without refund.

4.3 Rules of conduct in open training sessions

For each open program course or session, INSTAR defines and communicates basic rules of conduct to enrolled participants. These rules are designed to maintain a productive, respectful, and focused learning environment for all participants and instructors. By registering for an Event, the participant agrees to comply with all session conduct rules as communicated by INSTAR.

In case of a participant's violation of the session conduct rules, INSTAR has the following rights, exercised at INSTAR's sole discretion based on the nature and severity of the violation:

(a) Session-level removal. For less severe violations - such as persistent disruptive behavior, use of inappropriate or offensive language, repeated off-topic contributions, or disrespectful conduct toward other participants or the instructor - INSTAR may remove the participant from that specific session. The participant retains access to the remaining sessions of the course, unless further violations occur. Removal from a single session does not entitle the participant to a refund of any amount.

(b) Course-level removal. For severe violations - including but not limited to: sharing access credentials or session links with third parties, recording sessions without permission, systematic breach of conduct rules across multiple sessions, harassment of instructors or other participants, unauthorized distribution of course materials, or violations of INSTAR's intellectual property rights - INSTAR may remove the participant from the entire course with immediate effect. Course-level removal does not entitle the participant to a refund of any course fees paid, regardless of the stage of the course at which the removal occurs.

INSTAR will inform the participant of any removal action by email or direct communication during the session. INSTAR's determination of the severity classification and the appropriate response is final. Participants may appeal a course-level removal decision by submitting a written request to info@in-star.com.ua within 7 calendar days of removal.

5. INSTAR rights, obligations and responsibilities

5.1 INSTAR rights

5.1.1 Modify website software, temporarily suspend the website for maintenance, and prevent unauthorized access.

5.1.2 Use User personal information as provided in Section 8, in compliance with Ukrainian law.

5.1.3 Contact the User by email or telephone regarding their registration or Event participation.

5.1.4 Change the terms of this Public Offer unilaterally by posting changes on the website, effective no later than 3 working days after publication.

5.1.5 Assign rights and obligations to third parties, subject to the rights and interests of the User.

5.1.6 Block the User's account or restrict access in case of violation of this Offer.

5.1.7 Change the web interface, software, and technical requirements for Event participation.

5.2 INSTAR obligations and responsibilities

5.2.1 Inform the User of the status of their Application and successful payment by email.

5.2.2 Store and process User personal data with confidentiality in accordance with Section 8 and Ukrainian law.

5.2.3 INSTAR's liability is limited to the amount paid for the specific service in question. INSTAR is not liable for indirect damages, lost profits, or loss of business reputation.

5.2.4 Unless otherwise specified, INSTAR is not responsible for the conduct of Events organized by third parties.

6. Conditions for granting access to Events

6.1 Access to Events is conditional on the User completing an Application and making full payment.

6.2 Registration is free and voluntary.

6.3 The User receives login credentials by email upon successful registration.

6.4 INSTAR reserves the right to cancel participation without refund if the User violates the rules of conduct under Section 4.3, publishes prohibited content during the Event, or shares access credentials with third parties.

6.5 Access to Event materials is provided to one registered User only and may not be shared.

6.6 If the User does not receive access to an Event after successful payment, they must contact INSTAR support before the Event begins.

6.7 INSTAR reserves the right to cancel or postpone any Event.

6.8 Event content represents the views and expertise of the Consultant. INSTAR does not warrant the accuracy or completeness of all content presented.

6.9 The INSTAR website may contain links to third-party resources. INSTAR is not responsible for the availability or content of those resources.

6.10 Seat reservation. A seat is held for 3 hours after the User proceeds to card payment and for 7 calendar days after an invoice is issued. If payment is not received, the reservation is cancelled automatically and the User is notified by email.

6.11 The number of seats is limited. If no seats are available, the User may join the waiting list. When a seat becomes available, the first person on the list receives an email and has 24 hours to register.

6.12 PDU. A PDU certificate is issued for hours of live participation (both for the entire course and for an Individual Session). No PDUs are issued for viewing a Recording.

6.13 Video recording of workshops and practical courses. Workshops, webinars and practical courses (other than PMI certification preparation courses) may be recorded. By registering for such an Event, the User consents to the recording and processing of video and audio materials featuring the User (image, voice, on-screen name, chat messages) and to the use of such Recordings by INSTAR, including their sale and the provision of access to other participants and to purchasers of Recordings of workshops and practical courses. A User who does not wish to appear in a Recording may, during the Event, turn off their camera, change their on-screen name to initials or a pseudonym, and send chat messages privately to the trainer; INSTAR does not include separate small-group discussions (breakout rooms) in Recordings. The User may submit a written request to info@in-star.com.ua to have a fragment of a Recording featuring the User removed; INSTAR considers such requests within a reasonable time. PMI certification preparation courses are not recorded for sale.

7. Prices, payments and refunds

7.1 Event prices are stated on the relevant course page at the time the Application is opened, or communicated to the User by email.

7.2 Payment is made by 100% prepayment prior to the Event start.

7.3 Payment methods include bank card payment (via WayForPay) and bank transfer (for corporate clients). Instalment payment options are available where indicated.

7.4 For non-resident (foreign) Users, payment is made in foreign currency per invoice. Bank fees charged by the User's bank are borne by the User.

7.5 INSTAR accepts Visa and Mastercard. The User authorizes the Payment System to debit the full Event cost at the time of payment.

7.6 The payment date is the date of receipt of funds in INSTAR's bank account.

7.7 Refund conditions:

• (a) If the User cancels participation before the start of the first session of an Event, a refund is available within 30 days minus bank and WayForPay processing commissions for card payments.
• (b) If the User cancels participation with a valid reason, submitting a written request no later than the start of the second session: refund within 30 days, minus (i) actual costs incurred by INSTAR (payment-system fees, PMI materials, etc.) and (ii) the cost of the first session if it has already occurred.
• (c) Partial refund after the course has started: a refund may be requested after attending the first session. In that case INSTAR refunds only the remaining (not yet delivered) portion of the course, minus the value of sessions already attended and any course materials already provided to the User. Such partial refunds are available only until the midpoint of the course (i.e. when half of the scheduled sessions have taken place). After the midpoint of the course no refund is possible.
• (d) For all card payments, refunds are made minus the bank and WayForPay processing commissions applicable to the original transaction.
• (e) If the User fails to participate and does not notify INSTAR with a valid reason before the second session begins: no refund.
• (f) If an Event is cancelled or postponed by INSTAR: full refund or credit toward another Event, at the User's choice.
• (g) If the User is removed from a session or course due to a conduct violation under Section 4.3: no refund, regardless of the stage of the course.
• (h) Gift certificates that are not used before their stated expiry date: no refund.
• (i) Workshops, webinars and other single-Session Events: cancellation no later than 48 hours before the start entitles the User to a refund minus payment-system commissions or to a transfer to another workshop of the series; for cancellation later than 48 hours before the start or non-attendance, no refund is made, but the User receives the Recording if available.
• (j) Pass: a refund is available within 14 days of the purchase date provided that no credit has been used; once the first credit has been used, no refund is made; unused credits expire at the end of the validity period.
• (k) Recording: no refund is made once access to the Recording has been provided.
• (l) Individual Sessions are refunded under rules (a)–(e) separately for each purchased Session.
• (m) Packages including PMI services: the cost of the PMI exam and PMI membership that INSTAR pays on the Participant's behalf is refunded only if INSTAR has not yet made the payment to PMI (see 7.11).

7.8 Discounts and promo codes.

7.8.1 For orders created from 1 January 2027: alumni receive 10% on full courses and Course + application only; active PMI members receive 5% on courses, workshops, passes and individual sessions. Teams of 4+ receive 10% per seat, a 30-minute manager debrief and a company invoice. Military and veterans receive 50% with supporting documents: on individual workshops, not passes or recordings; course terms remain unchanged. Multi-buy and pass prices remain available. Black November is a time-boxed campaign only. Early bird, educator and referral percentage discounts are not standing offers. Existing orders retain their agreed terms.

7.8.2 Stacking rules. The combined cap is 50%. Military discounts do not stack with multi-buy or other loyalty discounts; the better offer applies. PMI member savings apply subject to the combined cap. Recordings retain their separate discount rules. Loyalty program discounts and promo codes do not apply to Recordings; the 5% PMI member discount applies.

7.8.3 Promo codes and seasonal promotions. INSTAR may offer promo codes with a fixed or percentage discount, which may be limited by validity period, list of Events, and number of uses. Promo codes and seasonal promotions do not combine with loyalty program discounts: the larger one applies. If the User attempts to apply a promo code while a larger discount is in effect, the promo code is declined and the larger discount is applied automatically.

7.8.4 Scope. Loyalty program discounts apply to the User's personal participation in open Events, including when the User's employer pays on their behalf. The team offer for 4+ participants applies under clause 7.8.1. Large corporate programmes are subject to separate terms by agreement.

7.8.5 The final price displayed on the registration page or in the invoice is definitive.

7.9 EU consumers have the right to withdraw from a distance contract within 14 days of purchase, provided course access has not been granted and the course has not commenced. Once LMS access has been provided or the first session has taken place, the right of withdrawal is forfeited. This provision applies to EU/EEA residents only and does not limit rights under Ukrainian law.

7.10 Free course retake (for orders created on or after 1 January 2027).

7.10.1 Included only in the "Certification" and "All inclusive" Packages. Not included in the "Course" Package.

7.10.2 If the Participant fails the certification exam, INSTAR provides participation in the next cohort of the same course free of charge, provided that all of the following conditions are met: (i) live participation in at least 80% of the course sessions; (ii) the exam was taken within 6 months of the course end; (iii) a result of at least 80% on the PMI exam simulator before the exam date.

7.10.3 The retake is provided once. The PMI exam retake fee is not included and is paid by the Participant separately.

7.10.4 For orders created before 1 January 2027, the terms of the previous version of this clause apply: "Exam retake support. If a student who participated in an INSTAR certification preparation course fails the certification exam on the first, second, or third attempt, INSTAR provides — free of charge — either (a) individual mentorship support for exam preparation, or (b) participation in the next upcoming cohort of the same course. The student has the right to choose between these two options. To advise on the most suitable option, INSTAR conducts an analysis of the student's exam results together with the student. This free-of-charge support is granted only if all of the following conditions are met: (i) the student participated live in at least two-thirds of the course sessions; (ii) the student passed all mastery builder and glossary tests in the LMS; and (iii) the student passed the exam simulator in the LMS with a result of at least 80% correct answers. If any of these conditions is not met, INSTAR reserves the right to withdraw from providing this free-of-charge support and to provide such support only on a case-by-case verification basis."

7.11 Packages and PMI services. 7.11.1 In the "Certification" Package, access to PMI Study Hall is activated for 3 months after the course ends. 7.11.2 In the "All inclusive" Package, INSTAR pays the PMI certification exam fee and annual PMI membership on the Participant's behalf. INSTAR pays the exam fee only after PMI approves the Participant's application. PMI membership is personal and is registered to the Participant's PMI account. 7.11.3 If the Participant does not submit an application to PMI within 6 months of the course end, INSTAR refunds the exam fee minus actual costs (bank and payment-system commissions). 7.11.4 PMI terms (prices, exam rules, retakes) are set by PMI and may change independently of INSTAR.

7.12 "Course + application" and Individual Sessions. 7.12.1 The individual sessions of the "Course + application" option must be used within 3 months of the course end; unused sessions are not compensated. 7.12.2 The number of places in the "Course + application" option is limited and stated on the course page. 7.12.3 The price of an Individual Session is not credited towards the course price upon a subsequent purchase of the entire course.

7.13 Passes. 7.13.1 A Pass is valid for 12 months from the purchase date and entitles the holder to participate in the number of workshops stated in the Pass from the series indicated on the website. A credit may also be used for a Recording of an already delivered workshop of the series. 7.13.2 A Pass is personal and non-transferable.

7.14 Recordings. 7.14.1 Participants of a live Event receive access to the Recording for 12 months, if a Recording was made. Recordings may be purchased separately when their sale is open on the website; access is provided for 12 months from the purchase date. 7.14.2 A Recording is intended solely for personal viewing; copying, downloading or transferring it to third parties is prohibited (clause 4.2.5). 7.14.3 The terms of recording and use of video featuring the User are set out in clause 6.13.

7.15 Gift certificates. 7.15.1 An INSTAR gift certificate (the "Certificate") is a prepayment in hryvnias for Services on the website: courses, workshops, webinars, Passes and Recordings. A Certificate may not be used to purchase another Certificate. 7.15.2 A Certificate is valid for 12 months from the payment date; the expiry date is stated on the Certificate and in the email. Any balance unused after that date is forfeited. 7.15.3 A Certificate may be used in parts: discounts and promo codes under clause 7.8 apply first, then the Certificate pays the remaining price, including PMI services. The remaining balance stays on the Certificate until it expires. Only one Certificate may be used per order. 7.15.4 A named Certificate is sent to the recipient on the date chosen by the buyer. An unnamed Certificate is sent only to the buyer and may be used by any person holding its code; the Contractor is not liable for use of the code by third parties. 7.15.5 A gift certificate constitutes prepayment for INSTAR services in the amount of its face value. The Certificate is valid for 12 months from the date of payment and may be used in parts until the amount is exhausted. The Certificate cannot be exchanged for cash. The buyer may request a refund within 14 calendar days from the date of payment. If the Certificate has not been used, the full amount is refunded. If the Certificate has already been used to pay for a course, a refund is possible only before the start date of that course, and the course registration shall be cancelled. The buyer sends the refund request by email to the INSTAR administration at info@in-star.com.ua; refunds are processed manually by the INSTAR accountant. Funds are refunded only to the buyer, by the same method used for payment. The recipient or holder of the Certificate is not entitled to a refund. 7.15.6 If an order paid fully or partly with a Certificate is cancelled or refunded, the amount paid with the Certificate returns to the Certificate balance, not in cash. 7.15.7 Purchasing a Certificate does not grant alumni status and does not count towards the loyalty programme.

8. Personal data

8.1 INSTAR uses User personal data exclusively for: registration and account management; course delivery and PDU issuance; communication and customer support; statistical analysis; placing testimonials and feedback on INSTAR platforms (with User consent); sending marketing communications (with the right to opt out); recording Events and selling Recordings in accordance with clause 6.13.

8.2 Processing includes collection, recording, storage, updating, use, transfer (where permitted), deletion, and destruction.

8.3 The User consents to processing by checking the consent box at registration, submitting a contact form, or using the website.

8.4 Personal data is stored until: account deletion upon written request; or withdrawal of consent; or destruction by INSTAR as required by law.

8.5 INSTAR may transfer personal data to third parties only where: (a) the third party ensures confidentiality; (b) required by law; or (c) required to fulfil the service (e.g., PMI, Credly, MoodleCloud).

8.6 Technical and organizational measures protect personal data. Full details in the Privacy Policy.

8.7 EU/EEA residents have additional rights under GDPR as described in the Privacy Policy.

9. Intellectual property

9.1 All website and Event content is the intellectual property of IN-STAR LLC or is used with the consent of rights holders (including PMI for PMI-developed materials). Protected under Ukrainian and international law.

9.2 The User is prohibited from distributing, reproducing, or using Event materials for commercial purposes without INSTAR's written consent.

9.3 Access to the website does not constitute a licence to use INSTAR's intellectual property. All rights not expressly granted are reserved by INSTAR.

9.4 PMI-developed content is used under PMI Authorized Training Partner licence and is subject to PMI's own intellectual property terms.

10. Force majeure

10.1 The Parties are released from liability if fulfillment is hindered by extraordinary and unavoidable circumstances, including hostilities, natural disasters, power or internet outages, or government restrictions. The term of obligations is postponed for the duration of such circumstances.

11. Claims and complaints

11.1 In case of non-performance, the affected party shall send a written claim to the other party.

11.2 User claims must be sent to info@in-star.com.ua. The consideration period is 15 calendar days from receipt, after which INSTAR will agree with the claim (fully or partially) or reject it with reasons.

12. Notices

12.1 From INSTAR to User: by email to the address provided during registration.

12.2 From User to INSTAR: by email to info@in-star.com.ua. Unsigned written appeals are not accepted for consideration.

13. Miscellaneous

13.1 This Agreement takes effect from the moment of acceptance and is valid until terminated by one of the parties.

13.2 This Agreement may be terminated by agreement of the parties at any time.

13.3 INSTAR has the right to terminate access unilaterally for violation of any terms of this Agreement.

13.4 By accepting this Offer, the User consents to receiving information about other INSTAR Events, which may be revoked at any time.

13.5 All issues not regulated by this Agreement are resolved in accordance with Ukrainian law. For EU consumers, mandatory EU consumer-protection rights apply in addition.

13.6 Disputes shall be resolved by negotiation; failing that, by the competent courts of Kyiv, Ukraine.

14. AI assistant disclaimer

14.1 The INSTAR website may include an AI-powered chat assistant intended to help visitors navigate information about courses, services, schedules and pricing. The assistant uses generative AI models and answers in English and Ukrainian.

14.2 Responses produced by the AI assistant are provided for general informational purposes only. They may be incomplete, outdated, inaccurate, or contain so-called "hallucinations" — confidently worded statements that are not factually correct.

14.3 The AI assistant does not constitute a binding offer, contract, advice, guarantee or commitment by INSTAR. Only information published on official INSTAR pages, official price lists, signed agreements, and written communications from authorised INSTAR staff are binding.

14.4 INSTAR is not liable for any decision, action or omission made by the User in reliance on AI-generated answers, and does not accept claims based solely on statements produced by the AI assistant, including any pricing, dates, eligibility, certification outcomes, refund conditions or course content it may describe.

14.5 Before registering or making a payment, the User must verify all material information (price, dates, schedule, terms, certification requirements) directly with INSTAR via info@in-star.com.ua or the official course page. In any conflict between the AI assistant and this Public Offer or official INSTAR materials, this Public Offer and the official materials prevail.

14.6 Conversations with the AI assistant may be logged for quality, safety and abuse-prevention purposes. The User shall not submit sensitive personal data, payment card data, passwords, or confidential third-party information into the chat.

15. Company details